How cancellations, billing changes, and refund requests are handled

Trials and pre-sales review

Use the free or evaluation flow to confirm that the platform fits your team, deployment needs, and procurement process before committing to a paid plan.

Provisioned services

Once a workspace, subscription, onboarding effort, customization, migration, or support engagement has been provisioned or delivered, fees are generally non-refundable unless a written exception is approved or a refund is required by law.

Subscription cancellations

You can request cancellation before the next renewal date. Cancellation stops future renewals but does not automatically reverse charges already billed for the active service period.

Billing disputes

If you believe a charge is incorrect, contact support promptly with the invoice reference, workspace details, and a short explanation so the issue can be reviewed.

Plan changes

Upgrades, downgrades, credits, and no-charge adjustments may be handled according to the active subscription rules and any approval flow shown in the billing workspace at the time of the request.

How to request a refund review

Include the account email, company name, invoice or payment reference, date of charge, and reason for the request. Reviews are handled on a case-by-case basis and do not guarantee approval.